What is NOT a valid reason for a consumer to request a replacement or refund from a seller?
A. The product is defective
B. The product does not match its advertisement
C. The consumer changed their mind
D. The product was not delivered on time
Answer: C) The consumer changed their mind
Explanation: According to the DTI Consumer Care, a change of heart is NOT a sufficient reason for a consumer to request a replacement or refund, unless the seller agrees to it as a gesture of goodwill.
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Bernardo Creative Ventures, Inc., the company behind Direk Fuels, Oriental Mindoro’s homegrown gas station chain, and Direk Builders, which rents out heavy equipment, is expanding its portfolio by venturing into online media and content production.
The company’s entry into news media is not surprising, as its founder and CEO, Romel “Direk” Bernardo, was a television writer, producer, and director for over 15 years. From 2002 to 2007, he served as a researcher, writer, and producer for GMA-7’s top-rating show Imbestigador before becoming the executive producer for ABS-CBN’s award-winning documentary program, The Correspondents.
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