What is NOT a valid reason for a consumer to request a replacement or refund from a seller?
A. The product is defective
B. The product does not match its advertisement
C. The consumer changed their mind
D. The product was not delivered on time
Answer: C) The consumer changed their mind
Explanation: According to the DTI Consumer Care, a change of heart is NOT a sufficient reason for a consumer to request a replacement or refund, unless the seller agrees to it as a gesture of goodwill.
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